24/7 access to employee health benefits - the solution to reported barriers

More than one in ten (13 per cent) UK employees find the process of claiming work-based health and welfare benefits too complicated. This complexity leads to a third (34 per cent) simply not using these benefits.

Understanding the Research Findings

Recent research published in August 2025 reveals that over half of those who do use their health benefits (53 per cent) encounter barriers when trying to access them. Around 16 per cent of employees reported needing to ask their line manager for information or approval before using a benefit. Additionally, more than 13 per cent require pre-authorisation from a manager or insurer for their health benefits.

Similar numbers indicate that many find the process of claiming health benefits overly complicated. Furthermore, nine per cent stated that their pre-existing conditions were not covered.

The Importance of Accessibility and Awareness

Accessibility, awareness, and personalisation are crucial for an effective workforce pay and benefits reward scheme. Choosing a workplace wellbeing and benefits solution based on a strong employee benefit value proposition supports employees with the information, services, and financial support they need. This approach drives meaningful engagement, loyalty, wellbeing, productivity, recruitment, and retention.

Work Wiz

With rising financial costs facing every UK business, many are using worker benefits as a cost-effective, sometimes free, boost for remuneration packages. Good workplace wellbeing and benefits solutions provide workers with incentives beyond pay rates. However, as the research shows, many workers are deterred from using these benefits because they are cumbersome and not fit for purpose.

The key lies in making benefits easy to use, with access available when and where workers need it.

A prime example of a pay and benefits solution that achieves this is the Work Wiz Workforce Wellbeing and Benefits App. This value-added employee perks app unlocks access to a vast array of inclusive features. It is designed to enhance and support a better employment experience for everyone in the workforce. The extensive suite of features applies to all employees, regardless of their age, role, or position in the company.

Workers have access to a complete package of 24/7 GP and mental health support, money-saving lifestyle discounts, and streamlined employment communication through an easy-to-use mobile portal.

With easy API integration with other technology platforms, Work Wiz is a mobile perks app that seamlessly brings together candidate and HR systems into one mobile experience for the workforce.

The app, developed, implemented, and supported by Magic Connect, is available free of charge to recruiters and companies that partner with one of the many expert providers from the Magic Connect network.

About Us

Magic Connect is a strategic workforce solutions consultancy. We help organisations solve workforce challenges by matching them with the most suitable partners based on operational needs, compliance demands, and long-term outcomes.

As an independent consultancy, we draw from a network of specialist partners, each vetted for expertise in regulated sectors, contingent labour models, and compliance-focused delivery.

What sets us apart is our approach. While many consultancies and brokers offer surface-level recommendations, Magic Connect provides hands-on support to ensure every solution is effectively implemented, integrated, and aligned with the client’s existing structure. This includes onboarding assistance, internal communications, and full activation via Work Wiz—our mobile-first platform that centralises engagement, benefits, payslips, and wellbeing tools.

The Future of Workforce Benefits

As we look to the future, the landscape of workforce benefits will continue to evolve. Companies must adapt to the changing needs of their employees. This means offering more than just traditional benefits. It’s about creating an environment where employees feel valued and supported.

Enhancing Employee Experience

To enhance the employee experience, organisations should focus on personalisation. Tailoring benefits to meet individual needs can significantly improve engagement. Employees are more likely to utilise benefits that resonate with their personal circumstances.

The Role of Technology in Benefits Management

Technology plays a vital role in managing employee benefits. With the right tools, companies can streamline processes, making it easier for employees to access the benefits they need. This not only improves satisfaction but also boosts overall productivity.

Conclusion

In conclusion, the complexity of claiming health and welfare benefits is a significant barrier for many UK employees. By prioritising accessibility and personalisation, companies can enhance their benefits offerings. Solutions like the Work Wiz app can simplify the process, making it easier for employees to engage with their benefits. As we move forward, embracing technology and focusing on employee experience will be key to attracting and retaining top talent in a competitive landscape.

By partnering with Magic Connect, recruitment businesses can streamline payroll, boost worker engagement, and ensure compliance, ultimately improving profitability and attracting top talent.